Balanced Inputs noisey and hipass filtered

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nachtaktiv
Posts: 2
Joined: Fri Nov 03, 2017 11:44 pm

Balanced Inputs noisey and hipass filtered

Post by nachtaktiv » Fri Feb 09, 2018 9:29 pm

hi!

my balanced octo soundcard used to work but suddenly the inputs are not working properly anymore. now there is a constant noisefloor and the sound seems hipass filtered.

is this a common problem? i tried with the unbalanced jack inputs, there is just the noise (normal? that was also before) but no hipass.

so i think it's a hardware problem, how can i or who can fix that? is there a warranty?

thanks,
lukas

flatmax
Posts: 603
Joined: Sat Jul 23, 2016 11:39 pm

Re: Balanced Inputs noisey and hipass filtered

Post by flatmax » Sat Feb 24, 2018 1:37 pm

Hi Lukas,

We aren't manufacturing the balanced powered breakouts any more.

Have you checked that you are powering them up ? You can try to remove the preamp board and plug outs/ins directly to the octo - they will be powered by the 5v supply from the octo sound card board.

Matt
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